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1. What day are utilities disconnected for non-payment?

Utility bills are due on the 10th of each month. Service is discontinued after the 20th. The reinstatement charge is $30. Failure to receive your bill does not exempt customer from the penalty for a late payment.

2. When are utility bills due?

All utility bills are due on the 10th of every month.

3. How do I transfer service within the city?

In order to transfer service within the city you must come to City Hall, fill out appropriate paperwork and pay a $20 transfer fee. An additional deposit may be required.

4. How do I disconnect service?

In order to disconnect service you must come in and fill out a disconnect form.

5. Do I have to be present to connect service?

Yes, In an effort to protect your property, someone must be inside the property in order for the City of Jackson to connect utilities.

6. When are appointments available for connection of services?

The City of Jackson sets appointments to connect utilities Monday - Friday from 8 a.m. - 5 p.m. Same day service is available if the appointment is made before 3:30 p.m. Same day service not be available after 3:30.

7. Am I required to run a credit check?

Yes, a credit check is required. This is a soft hit and will not affect your credit score. There is a $5 application fee for this process.

8. How do I get utilities connected?

To get utilities connected, you must come to City Hall (located at 134 South Oak Street) to complete and sign a contract, pay $5 application fee and pay a deposit. You must bring picture ID, lease agreement or proof of residence. After this is completed, you may set an appointment to have your utilities connected. Call 770-775-7535 to make an appointment.